At Opal Eventurer, your satisfaction is important to us. Please read our Returns & Refund Policy carefully before placing an order. This policy applies to all purchases made through our website.
1. Return Eligibility
We accept returns only if the product you received is:
Damaged,
Defective, or
Incorrect (wrong item sent).
To be eligible, you must notify us within 48 hours of receiving your order by emailing [email protected] with your order number, clear photos of the issue, and a description of the problem.
2. Non-Returnable Items
Returns will not be accepted for:
Products without original packaging
Items damaged due to misuse or negligence
Customer dissatisfaction with size, color, or personal preference (all product descriptions are provided in detail)
Products reported after 48 hours of delivery
3. Return Process
Once your return request is reviewed and approved:
We will arrange pickup or provide return instructions (based on your location)
Items must be unused and returned in their original condition and packaging
You must be present during pickup with the item securely packed
4. Refunds
Since we only offer Cash on Delivery, refunds will be issued as follows:
If the item is verified as damaged, defective, or incorrect.
Cash refunds are not provided under any circumstance
5. Cancellations
Orders cannot be modified or canceled once placed. Please review your order carefully before confirming.
6. Contact Us
For any return-related queries or to report a damaged or incorrect product, please contact:
Email: [email protected]